Refund Policy – GroomingPro

Refunds are handled manually and are subject to review by GroomingPro and/or the respective Merchant.
Customers must submit refund requests by contacting GroomingPro support via the official communication channel (e.g., chat or email).
Refund requests must include relevant reservation details and the reason for the request.
Refund eligibility is determined on a case-by-case basis.
Approved refunds will be processed to the original payment method, unless otherwise agreed.
Processing time may vary depending on the payment provider and may take several business days.
GroomingPro reserves the right to reject refund requests in cases including but not limited to:
- No-show or failure to attend a confirmed reservation
- Completed services
- Late cancellation beyond the allowed timeframe (if applicable)